Your Patients Deserve a Program That Doesn't Give Up on Them

This is the question we hear most, and it is the right one to ask. Symetria uses FDA-approved medications (buprenorphine, methadone, oral naltrexone) to normalize the brain chemistry that addiction disrupts. The medication is only one piece. Every patient also receives unlimited individual counseling, IOP group therapy, family counseling, and psychiatry services, all under one roof. The result: within 6 months, 84% of opioid patients and 76% of alcohol patients stop use.* Addiction is a medical disease, and we treat it as one. This is not enabling use, it is treating the condition that drives it.

Same-day and next-day appointments are available at all locations. For PCP referrals, we provide access within 48 hours. For hospital and ED safe discharge, we can schedule them same-day. The intake process runs about 12 minutes during business hours, with demographics, eligibility verification, and scheduling all in a single call. If it is urgent, call our partner line directly at 866-955-2481.

A lot of providers tell us their referrals used to go quiet at other programs. That does not happen here. Our referral team contacts your patient directly and handles everything from intake to scheduling. With a signed consent that meets 42 C.F.R. Part 2 requirements that allow for exchange of information, you get confirmation that they were admitted and updates as treatment continues, as appropriate. The consent controls what can and cannot be shared, so your patient stays in charge. We close the loop because your trust depends on it.

Symetria is in-network with Humana, Medicare, and 50+ other networks, including Blue Cross Blue Shield, UnitedHealthcare, Aetna, and Cigna. The large majority of our patients have commercial insurance or Medicare coverage. For many patients, treatment results in little to no out-of-pocket cost, though coverage varies by individual plan. Our team verifies eligibility during intake so there are no surprises.

Your patient stays in treatment, and that is the fundamental difference. Symetria operates on a non-punitive model with no "three strikes" rule and no discharge for continued use. Most patients who come to us have already tried recovery more than twice elsewhere, often in programs that removed them for setbacks. We believe recovery is not about perfection, it is about progression. Every positive change matters, and we meet patients where they are.

You can stay as involved as you want to be. We add the medical layer for addiction (MAT, physician and nurse care coordination) while you keep your relationship with the patient. With your patient's written consent, we coordinate directly with you so your care and ours stay aligned. Many primary care, behavioral health, and psychiatric partners keep treating the patient for everything beyond their addiction treatment.

Our medical team assesses each patient at intake. Many patients with opioid or alcohol use disorder can begin outpatient medication-assisted treatment without a separate inpatient detox, but that decision is always clinical and made case by case. If a patient needs a higher level of care or medically supervised withdrawal first, we will identify that early and coordinate the appropriate next step.

With a valid patient consent that meets 42 C.F.R. Part 2 requirements, you will receive admission confirmation and only the treatment information the patient has authorized us to share. Because federal confidentiality protections for substance use records are stricter than HIPAA, patients control what information is shared and with whom. Patients may revoke or revise their consent at any time, which may limit or change future information sharing.

We operate 15 outpatient clinics across Illinois (Chicago/Lakeview, Des Plaines, Joliet, Naperville, Palos Heights, Vernon Hills) and Texas (Arlington, College Station, Fort Worth, Frisco, Houston, Hurst, Lewisville, Spring, Sugar Land). We focus on patients within roughly a 27-minute drive of each location. If your patient is nearby, reach out and we will confirm coverage.